Return and exchange policy

Full vision meter location

Due to the nature of the digital services offered through the website, the refund policy is subject to the following:

1. Nature of the Service
The Complete Vision Measurement offers intangible digital services (tests, reports, and personality analyses). The service is provided immediately upon payment.

2. Non-Refund Policy
Refunds and exchanges are not possible in the following cases:

• After starting the test.

• After viewing or downloading the measurement report.

• If the service has been used partially or fully.

3. Exceptions
Refund requests will only be considered in the following cases:

• A technical error prevents the user from fully accessing the service.

• The amount has been deducted without the user being able to use the service.

Requests will be reviewed within a maximum of 5 business days.

4. Request Process
Refund requests must be submitted via the official email address, including details of the transaction and payment method.